Effective Date: September 5, 2026
Because our offerings include scheduled professional time, customized creative work, digital downloads, and online education, refund eligibility depends on the type of purchase.
Consultations
Consultations may be canceled or rescheduled at least 48 hours before the scheduled appointment.
- Cancellations made at least 48 hours in advance are eligible for a refund.
- Requests made less than 48 hours before the appointment are nonrefundable.
- Missed appointments are nonrefundable.
- One rescheduling request may be accommodated without a fee when submitted at least 48 hours in advance.
- If we must cancel, you may reschedule or receive a full refund.
Any additional consultation terms displayed during booking also apply.
Custom Design Services
Deposits and payments for custom design services compensate for reserved availability, preparation, research, and creative work.
Once work has begun, payments for completed work and time already reserved or performed are nonrefundable. Any remaining refund eligibility will be determined by the signed proposal or client agreement.
Custom design deliverables cannot be returned after they have been delivered.
Digital Downloads and eBooks
Digital products are available immediately and cannot be physically returned. All digital-download and eBook sales are final once the files have been accessed or downloaded, except where otherwise required by law.
If you receive a duplicate purchase, incorrect file, or unusable file, contact us within seven days so we can correct the issue.
Online Courses
Course purchases are nonrefundable after course access has been provided, except where otherwise required by law.
Please review the course description, requirements, and included materials before purchasing. If you experience a technical access problem, contact us so we can assist.
Furniture, Décor, and Special Orders
Furniture, décor, custom items, made-to-order products, and products purchased through trade vendors are subject to the applicable vendor’s cancellation and return policies.
Shipping, delivery, restocking, return-freight, and processing charges are the client’s responsibility unless the vendor confirms that an item arrived damaged or was shipped incorrectly.
Custom, made-to-order, clearance, installed, used, or final-sale merchandise is nonreturnable.
Damage or delivery issues must be reported promptly and within the vendor’s required claim period. Keep all packaging until the claim has been resolved.
Etsy Purchases
Purchases completed through Etsy are governed by the return and refund policy displayed in the applicable Etsy listing and shop policies.
How to Request Assistance
To request a cancellation, refund review, or help with an order, email:
admin@yourdesignerbff.com
Include your name, order or booking information, and a brief explanation of the request. Approved refunds will be returned to the original payment method.
